As with all shopping websites, we collect personal information from you when you shop at GreenSnail.org. We use this information to make your shopping experience as easy and enjoyable as possible. We need it to process your order, inform you of any delays or problems and occasionally to send you special offers and promotions.

The information we collect is:

Your name

Email address – so we can email you order confirmations, delivery info, offers etc;

Delivery address

Telephone number – we’ll only call if we have a delivery problem;

Credit card information – we only ask for these when you place an order.

We use the latest secure server technology to ensure this information is protected to the highest standards. We use encryption to safeguard your credit card information and only accept orders from web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version three support this security.

This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.

We will never pass on your information to a third party for marketing purposes.

The only instance where we may share some of your data with others is with the agents (including credit reference agencies, credit card clearing agencies (we use Authorize.net), fraud prevention and detection agencies) that we use to process the orders you place with us or who assist us in the service we provide to you. In these instances, we provide them with only the information they need to perform their function.

If you have questions about your personal data or our privacy policy, or wish to see all the information we have about you, and to correct any inaccuracies, please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Cookies are small text files that websites send to your computer. A cookie can be thought of as an Internet user's identification card. They let the website know when the user has returned. This lets the site bring up information relevant to that user, for example your name, past orders etc.

Cookies make the interaction between users and websites faster and easier. Without cookies, it would be very difficult for a website to allow a visitor to fill up a shopping basket or to remember the user's preferences or registration details for a future visit. The GreenSnail website uses cookies to allow customers to move from one part of the web site to another and to add items to the shopping basket without having to login repeatedly.

Cookies are not computer programs, and can't read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user's email address etc. They only contain and transfer to the website as much information as the users themselves have disclosed to that website.